Frequently Asked Questions

Question: Will my pet set off my alarm?
Answer Most of the systems installed today can distinguish between pets and people. Even the most basic motion detector will not register any pet up to 40lbs. If you have a bigger pet or multiple pets, you can request the 100lb motion detector.
Question: Will a home security alarm report to the central station if the phone line is cut?
Answer No. An alarm system cannot contact the Monitoring station if the phone line is not available. Some systems have a backup long range radio which can be installed for this type of situation.
Question: How can I help to prevent false alarms from my alarm system?
Answer Get familiar with the arming and disarming of your system. Educate anyone who uses your system. And test the system on a regular basis basis; monthly or weekly is suggested. Make sure that all of the components are working properly and positioned clear of dirt and dust.
Question: How many seconds do I have to disarm the alarm before it goes off?
Answer Systems vary, but the delay for entering your house is usually set to 45 seconds. Some systems allow you to set the time manually. But be sure to make it as short as possible.
Question: Will the system reset itself after the alarm goes off?
Answer Most siren or alarms are programmed to stop after 10 to 12 minutes. Most systems need to be manually set.
Question: Does it take very long for the alarm signal to reach the monitoring station?
Answer In most cases, no. However it will vary based on your systems communication format. Usually transmit times are under one minute.
Question: Does it take very long for the alarm signal to reach the monitoring station?
Answer In most cases, no. However it will vary based on your systems communication format. Usually transmit times are under one minute.
Question: Do I have to pay for False Alarms?
Answer It varies from town to town. Check with your local law enforcement agency and ask if they charges for false alarms.
Question: How long do batteries typically last?
Answer The battery life will depend on the size of your system. Many systems will have a battery that can last up to 8 hours.
Question: Can an electrical outage or power surge set off my alarm?
Answer Yes. High-end security alarms are sensitive electrical instruments and a strong, sudden surge can cause it to trigger.
Question: What happens during power outages?
Answer The battery will take over and will operate the system until your full power is restored or the batteries are exhausted.
Question: How often should I test my system?
Answer Most companies recommend that you test each zone in your security system at least once a month.
Question: Do people on my call list need keys?
Answer No. but it’s usually a good idea for someone else to be able to enter your house if your system is triggered while you’re away.
Question: Do people on my call list need my Pass Code?
Answer No, but in order for someone else to stop an alarm or they’ll need access to this information.
Question: Will VoIP work with my security system?
Answer Although not as dependable as landline-based telephone service, some VoIP services may be able to work with your security system. Call your provider for more information.